Sanitary measures

Monte-Carlo Société des Bains de Mer is following the Covid-19 epidemic very closely and is focused on ensuring the health and safety of employees and customers.

The Group is:

• Committed to protecting employees and customers.
• Responsible for ensuring that new regulations are followed.
• Ready and eager to make your stay as safe and enjoyable as possible

Based on the recommendations of the Government of Monaco, we’re introducing a number of preventive and protective measures, including:

Health and Safety - the following rules are enforced in our establishments:

• Protective measures are communicated and compulsory in all of our establishments.
• Social distancing measures have been introduced using ground markings in all of our establishments, for both personnel and customers.
• Foot traffic is being managed by limiting the number of people allowed into our establishments.
• Masks are compulsory for our employees and customers.
• Temperature checks are performed at all key points of entry into our establishments. Anyone with a temperature above 38°C will be denied access. Access to the premises will be denied should you refuse to have your temperature checked.
• Hand sanitizer dispensers are available at points of contact for our customers and employees.
• All of our establishments are regularly disinfected using virus-killing agents whose use is approved and effective against viruses, bacteria and other pathogens.
• Contact surfaces (handles, elevator buttons, counters, etc.) are disinfected with a virus-killing agent at least every two hours.
• All of our employees are provided with personal protective equipment recommended by the Prince’s Government, and have been trained to follow good preventive practices.
• Occupancy is limited to at most one person for every four square meters.
• Physical distancing rules (with a minimum distance of 1.5 m) have been introduced, especially in lines, elevators and places with high foot traffic.

Hotels:

in addition to the general health measures introduced in all of our establishments, we have also introduced a number of specific measures in our hotels.

• Prior to your stay, we will send you an email prompting you to fill out all of the information needed for check-in, along with some additional details that will help us make your stay as safe and enjoyable as possible.
• Valet parking is provided with strict rules in place. Vehicles are disinfected before and after each use.
• The Resort shuttle service will be maintained with strict rules in place, in accordance with governmental health requirements.
• Rooms will be cleaned using protocols approved by the Government of Monaco. Room service will be adapted to conform with governmental requirements.
• Luggage storage is suspended.
• Room service must be ordered by phone and left in front of the door to the room. Buffets will not be permitted under the usual format.
• Lastly, for your peace of mind, we have relaxed our hotel cancellation policy in light of the current Covid-19 situation.

• During peak season, changes and cancellations may now be made up to three days before arrival*
• All new reservations must be guaranteed by credit card upon confirmation. No deposit or prepayment is required*
• The majority of our special offers (e.g. Advance Purchase) are now flexible: no prepayments are required, and bookings may be cancelled up to three days before arrival.

*Excluding the Diamond Suite and long stays

Casinos:

All customers who wish to visit the casinos are asked to briefly lower their masks for identity checks, in accordance with current regulations in the Principality of Monaco.

• Foot traffic is being managed with ground markings, to ensure that social distancing measures are followed. Measures are also in place to limit the number of people allowed into the casinos.
• Hand sanitizer dispensers have been placed in every gaming area, so that customers may wash their hands before playing.
• Personnel on the floor are provided with personal protective equipment.
• Gaming-table rooms have been re-arranged to comply with social distancing measures.
•  Gaming tables, seats, chips, plaques, gaming equipment and slot machines are regularly disinfected with virus-killing agents.

• In order to maintain an appropriate distance between each customer at the slot machines, only one in two machines will be operational, with partitions placed between them.
• Bar service remains available, with drinks served by request. Valets are still available to provide food service in the private and VIP gaming areas reserved for My Monte-Carlo members.

Gradual re-openings:

With the current environment, we will be opening our establishments gradually, in accordance with the government’s instructions.

To view the latest information, please contact us or visit the webpage of the relevant establishment.

At present, the following establishments are open:

• The Mada One restaurant: open for takeaway 
• The Shopping Promenade in the One Monte-Carlo district 
• The Hôtel de Paris Monte-Carlo 
• The Monte-Carlo Bay Hotel & Resort 
• The hair salon and beauty section of Thermes Marins Monte-Carlo 

Next re-openings:

• Tuesday 2 June

Brasserie of Café de Paris Monte-Carlo and its new terrace

Inauguration of the new Place du Casino

Mada One at One Monte-Carlo

• Wednesday 3 June

Monte-Carlo Bay Hotel & Resort: Orange Verte, Blue Gin, Spa Cinq Mondes (except sauna and steam room) and the boutique. The Blue Bay restaurant's reopening should be announced for the end of June. As for the swimming pool, the lagoon, the fitness centre and sea access, their reopening will depend on obtaining a permit issued by the authorities.
Note that the hotel, which has remained open since 15 March, offers room service breakfast.

• Friday 5 June

Casino de Monte-Carlo - reopening of the gaming rooms, terraces and Le Salon Rose restaurant

Casino Café de Paris – rooms and terrace

• Friday 12 June

The Grill and the Bar Américain of Hôtel de Paris Monte-Carlo.

The hotel, which has remained open since 15 March, offers room service breakfast.

Monte-Carlo Beach Club, reopening will depend on obtaining a permit issued by the authorities.

• Tuesday 16 June

Buddha Bar Monte-Carlo

• Wednesday 24 June

Coya Monte-Carlo

• Friday 3 July (date to be confirmed)

Monte-Carlo Beach 

• Wednesday 8 July (date to be confirmed)

Hôtel Hermitage Monte-Carlo (hotel & room service)

These dates may change depending on how the situation evolves.

My Monte-Carlo:

In light of the current health situation, we have decided to offer more flexibility in the My Monte-Carlo loyalty programme.

Accordingly, we are now ready to announce that any My Points that have not been used by 31 December 2020 will not expire. Members will have until 31 March 2021 to claim these points.

Any new changes will be communicated to programme members at a later date.

“We look forward to having you here and are eager to provide you with the best possible service, so that you can enjoy an unforgettable experience in complete comfort and safety.”

The general managers and employees of Monte-Carlo Société des Bains de Mer