Place du Casino de Monte-Carlo

General terms and conditions of sale

General terms and conditions of sale

Accommodation

1. Preamble

Société Anonyme des Bains de Mer et du Cercle des Etrangers à Monaco (hereinafter referred to as “Monte-Carlo Bay Hotel & Resort”), whose registered office is located at Place du Casino – 98000 Monaco, operates, under the “Monte-Carlo Société des Bains de Mer” brand, a resort (hereinafter referred to as the “Resort”) in the Principality of Monaco and in France, comprising, in particular, Monaco’s casinos, hotels, restaurants, wellness centres, bars and nightclubs, and a real estate portfolio.

The customer, acting in their capacity as a private individual, being a non-trading natural person, and making an individual reservation at one of the Hotels of the Monte-Carlo Bay Hotel & Resort (the “Hotel”), confirms that they are of legal age and have the authority and capacity to enter into a contract (hereinafter referred to as the “Customer”). The Customer undertakes to make a reservation for themselves and agrees not to act on behalf of another person or assign to a third party any rights relating to their reservation, whether such assignment is made free of charge or for consideration. Consequently, any agency wishing to make a reservation on behalf of its client must contact the Customer Service Department (the “Customer Service Department”) of Monte-Carlo Bay Hotel & Resort directly.

The Customer is informed that they may make a reservation for a maximum of 8 (eight) rooms within the Hotels of the Resort. Beyond this number, and for any reservation relating to a group or seminar, the Customer is invited to visit the website / contact the Sales Department – Place du Casino, BP 139, 98000 Monaco – Principality of Monaco – 98000 Monaco – [email protected].

Any reservation confirmation made by the Customer, either on the Monte-Carlo Bay Hotel & Resort website or through the Customer Service Department of Monte-Carlo Bay Hotel & Resort, constitutes acceptance without reservation of these General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”).

2. Purpose

These GTCs define the rights and obligations of the Customer and SBM, which apply to any booking made by the Customer and confirmed by SBM.

SBM reserves the right to amend the GTCs at any time and the version of the GTCs applicable to the Customer is the one in force at the time of confirmation of the booking, which is available on the website.

3. Bookings

The Customer can make a reservation either on the SBM website or directly by telephone or email with the Customer Service Department, using the contact details set out in Article 17.

The Customer shall choose, independently and under their sole responsibility, the services offered by SBM at the Hotels of the Resort and acknowledges having read the descriptions of each service reserved. The Customer shall choose the services and dates of stay at the Hotels of the Resort from among several pricing options.

Any reservation confirmation constitutes acceptance without reservation of the prices and descriptions of the services.

If the Customer makes a reservation on the SBM website, a reservation summary will be displayed before the reservation is confirmed.

If the Customer makes a reservation by contacting the Customer Service Department, a reservation email (proposal or confirmation) will be sent to them.

In order to confirm their reservation, the Customer is requested to read these General Terms and Conditions of Sale and must complete the fields relating to their bank card details (on the website) or provide their bank details (directly) for the purposes of guaranteeing or prepaying the reservation, depending on the services reserved. In the case of prepayment, a secure link will be sent to the Customer.

Subject to verification of the bank card details by the Customer’s banking institution, the reservation will be definitively confirmed by the relevant Establishment sending an email confirmation.

The Hotel reserves the right to charge your bank card for the full amount of your stay under the conditions described in Articles 11 and 12. For stays exceeding 10 nights, or depending on the products and offers, full prepayment of the reservation is required.

Any failure, refusal or invalidity in the verification or payment procedure with the banking or credit institutions will result in the automatic cancellation of the reservation.

4. Payment

Upon arrival at the Hotel, the Customer must present an identity document and the bank card used to make the reservation at the reception desk of the relevant Hotel.

The Customer acknowledges that any prepayment or payment debited at the time of booking constitutes a deposit definitively retained by SBM in the event of a non-modifiable and non-refundable reservation, in accordance with the cancellation policy set out in Article 11.

During their stay, the Customer may not request any refund or change to the payment method used at the time of booking.

Upon arrival at the Hotel, the Hotel will place a pre-authorisation on the Customer’s bank card as security for the stay and for the payment of services and expenses incurred.

In the event of a stay exceeding 7 (seven) nights, the Hotel will issue an invoice covering all hotel services consumed during each 7 (seven)-night period. The Customer must settle each such invoice in order to continue their stay.

The Customer may pay for their stay using the following payment methods:

  • a cheque made out exclusively in euros, or cash not exceeding the limit set by the applicable regulations (only in the territory of Monaco);
  • a bank card in the Customer’s name;
  • a bank transfer for which the Customer must be the account holder and originator.

Payment for the stay must be made before departure from the Hotel.

Prices are expressed and payable in euros. Any payment made in a foreign currency will be converted at the exchange rate set by the Establishment.

The Customer is informed that the amounts indicated at the time of booking do not include the tourist tax or any additional services, which must be paid directly to the Hotel no later than the time of the Customer’s departure from the Hotel.

In the event of non-payment by the Customer, SBM reserves the right to record the Customer in a file listing incidents of this nature, to refuse any future reservation and to take any action necessary to recover the sums due.

5. Customer arrival and departure

The Hotel welcomes the Customer for arrival from 3:00 p.m. (or 4:00 p.m. for certain establishments), hereinafter referred to as “Check-in”. The specific opening hours applicable to the Monte-Carlo Bay Hotel & Resort and its facilities must be consulted on the website.

The Customer must depart at the end of their stay before noon, hereinafter referred to as “Check-out”.

If the Hotel accepts a request from the Customer for an earlier Check-in or a later Check-out, this service will be charged at 50% (fifty per cent) of the rate for one night, in addition to the price of the stay. Any Check-out after 4:00 p.m. will be charged at 100% (one hundred per cent) of the rate for one night, in addition to the price of the stay.

6. Terms and conditions of the Customer’s stay

Upon arrival at the Hotel, the Customer, their accompanying persons and children must complete a police registration form and present a valid identity document.

Upon arrival at the Hotel, the Customer will receive the personal and nominative “Monte-Carlo Pass®”.

This card provides the Customer with:

  • Access to their room;
  • High-speed Wi-Fi in the room;
  • The possibility of charging expenses incurred throughout the Resort to the room account;
  • Free access to all shuttle transfers within the Resort.

7. Rules and Regulations

Any conduct by the Customer that is contrary to good morals, public order or the internal regulations of the relevant Hotel (available at the Hotel reception desk), or that may cause harm to SBM, may lead SBM to request that the Customer leave the premises, without any compensation being payable and without prejudice to SBM’s right to receive payment of the stay owed by the Customer and to take any action to seek compensation for the damages suffered.

8. Packages

For health and safety reasons, any parcels received by the Hotel on behalf of the Customer must be opened by the Customer in the presence of a member of S.B.M. Staff. S.B.M. reserves the right to prohibit the opening of parcels and/or the introduction and use within the establishment of any items contained in the parcels if such items are likely to compromise the hygiene and/or safety of the establishment and its Customers.

S.B.M. further reserves the right to refuse to store parcels on its premises, even if they are sealed, in the event of any risk to hygiene and/or safety. In such cases, the Customer must arrange for the parcels to be collected without delay.

If the Customer has any parcel or package delivered to a Hotel before or during their stay, S.B.M. shall under no circumstances be held liable for any incident, damage, incorrect number of parcels, damaged parcels or any delivery issue. In the event of any difficulty, the Customer must contact their supplier or the carrier directly.

The Customer shall be responsible for any customs charges arising from the receipt of a parcel and must pay such charges to the carrier, where applicable, before leaving the Hotel.

9. Additional services

For any reservation that does not include breakfast, the Customer is informed that breakfast may be enjoyed at the Hotel restaurant or in the room, at an additional charge and at the applicable rates.

A baby cot (for children aged 0 to 2 years), available upon request, is provided free of charge by the Hotel.

In all Hotels of the Resort, except for the Monte-Carlo Bay Hotel & Resort: for children under 12 years of age, an extra bed is provided free of charge and breakfast is available à la carte.
From the age of 12, the extra bed is charged to the Customer at the applicable rate and is only available in certain room and suite categories.

The pricing policy for children’s beds at the Monte-Carlo Bay Hotel & Resort must be consulted on the website.

Parking for the Customer’s vehicle is subject to a charge at the applicable rate.

Subject to certain conditions, Hôtel Hermitage Monte-Carlo, Hôtel de Paris Monte-Carlo and Monte-Carlo Bay Hotel & Resort allow dogs that are kept on a leash at all times and weigh no more than 7 kilograms. The Customer will be charged EUR 50 per day and per animal; meals are not included. The Customer must ensure that their dog is up to date with all vaccinations required in the Principality of Monaco and France and that it poses no health or hygiene risk.

The conditions for admitting pets vary depending on the establishments within the Resort.

10. Relocation

In the event that it becomes necessary to relocate the Customer for any technical, safety-related or organisational reason not anticipated at the time of booking, SBM undertakes to contact the Customer without delay. In all cases, SBM will provide the Customer with accommodation of an equivalent or higher category, offering services of the same nature. All costs incurred in connection with the transfer shall be borne by SBM, which may not be required to pay any additional compensation.

11. Terms and conditions for cancellations or amendments by the customer

Bookings can be made via the SBM website or directly by contacting Customer Services, depending on the services and season concerned, with or without the option of cancellation.

In the case of bookings with a cancellation option, the Customer may cancel the booked stay free of charge by contacting SBM Customer Services up to 21/10/7/3 days before the date of arrival. After this time, depending on the booking made and the season concerned, variable penalties (from the total amount of the stay to one night) will be applied.

The same conditions apply in the event of a no-show at the hotel, a shortened stay or early departure.

The terms and conditions for cancellation or amendment by the Customer are specified when the Customer books the holiday and in the booking confirmation email sent to the Customer by SBM.

In the event of a booking without the right to cancel, the payment to SBM is made on a definitive basis, without any possible recourse on the part of the Customer or any option for reimbursement, even in the event that the Customer decides to curtail his/her stay or bring forward his/her departure, for any reason whatsoever; and with the exception of the cases provided for in Article 13, the total price of his/her stay and goods and services consumed will be collected by the Hotel.

12. No-show by the Customer

n the event that the Customer fails to arrive at the Hotels of the Resort on the date agreed upon at the time of booking, SBM will charge the Customer according to the following terms:

  • In the case of a non-prepaid reservation: the reservation will be cancelled and the Hotel will place the reserved room(s) back on sale, without any compensation payable to or recourse available to the Customer.
    A penalty will be charged to the credit card provided as a guarantee, in accordance with the cancellation policy.

  • In the case of a partial prepayment: the Hotel shall be entitled, by way of compensation, to retain the entire amount of the partial prepayment paid as a guarantee. The Customer is informed that the room will be held for them for the first night until 12:00 noon the following day. After this time, the Hotel will place the reserved room(s) back on sale, without any compensation payable to or recourse available to the Customer; the outstanding balance shall remain payable by the Customer.

  • In the case of prepayment for the entire stay: the Hotel shall be entitled, by way of compensation, to retain the entire prepayment paid as a guarantee. The Customer is informed that the room will be held for them for the first night until 12:00 noon the following day. After this time, the Hotel will place the reserved room(s) back on sale, without any compensation payable to or recourse available to the Customer.

13. Force majeure

The parties shall not be held liable for any failure to perform or suspension of their obligations if they are unable to fulfil them as a result of an event of force majeure, understood as an event that reasonably prevents the performance of the contractual obligation, was unforeseeable at the time of the reservation made by the Customer, and is recognised as such by case law, including, in particular, war, national mourning, riot, demonstration, strike, or a pandemic resulting in travel restrictions or quarantine, or health measures imposed by governments which the party concerned could not reasonably guard against (quarantine, isolation, testing, health pass, etc.), or a disaster affecting its facilities.

The party seeking to rely on such an event of force majeure must notify the other contracting party without delay and by any written means allowing acknowledgement of receipt of the existence of an event of force majeure.

SBM may offer the Customer affected by force majeure the option to postpone the reservation, subject to availability. In the absence of an agreement, the Customer affected by force majeure shall be authorised to cancel their reservation free of charge.

14. Intellectual property

SBM owns the intellectual property rights and holds the rights of use relating to all elements accessible on the website, including, in particular, texts, images, graphics, logos, icons, sounds and software.

Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the website, regardless of the means or method used, is prohibited without SBM’s prior written authorisation.

Any unauthorised use of the website or of any of the elements it contains shall be deemed to constitute infringement and may result in legal proceedings.

15. Non-liability

SBM shall not be held liable for the partial or total non-performance of the reservation in the event of force majeure, as defined in Article 13, or in the event of an error or fault attributable to the Customer, or caused by a third party. This includes, in particular, the unavailability of the website or any refusal by the Customer’s banking institution.

SBM accepts no liability in the event of theft, loss or damage to the Customer’s belongings during their stay, or in connection with third-party services. SBM shall only be held liable for direct damages resulting from an intentional act or gross negligence. Any other liability is excluded.

SBM shall not be held liable for any potential variations in the visuals, photographs or editorial content describing the Hotel booked on the website, insofar as they are not contractually binding.

16. Disputes - applicable law

For any dispute relating to these General Terms and Conditions of Sale and the reservation made by the Customer, the Monegasque courts shall have exclusive jurisdiction, and Monegasque law shall apply.

17. Customer Services

In the event of any request or complaint relating to a reservation, Monte-Carlo Bay Hotel & Resort invites the Customer to contact the Customer Service Department:

The Customer is also invited to contact the Customer Service Department regarding any complaint arising from their stay, within 15 days of their departure from the Hotel. After this period, any complaint will no longer be admissible. The Customer may contact the Customer Service Department using the following details:

  • by email: [email protected]
  • by post: Monte-Carlo Société des Bains de Mer, Customer Service Department, Place du Casino, BP 139, 98000 Monaco – Principality of Monaco – 98000 Monaco

18. Privacy policy

The confidentiality and protection of its customers’ personal data are at the heart of the concerns and requirements of the Monte-Carlo Société des Bains de Mer Group.

The Customer is informed that Monte-Carlo Bay Hotel & Resort collects personal information in accordance with the “Privacy Policy” available on the Monte-Carlo Bay Hotel & Resort website (www.montecarlosbm.com).

The Customer is informed that their personal data may be transmitted to third parties solely for the purposes of their reservation, including Monte-Carlo Bay Hotel & Resort establishments, the Hotel booked and electronic payment service providers.

The personal data collected is primarily intended for Monte-Carlo Bay Hotel & Resort in connection with the management of the Customer’s reservation and the services provided and, more generally, with the entire business relationship between the Customer and Monte-Carlo Bay Hotel & Resort (enquiries, reservations, orders, surveys, informational and commercial communications, and statistics).

This data will be retained for the time necessary to fulfil these purposes and for a maximum period of three years from the end of the business relationship. Monte-Carlo Bay Hotel & Resort may also use the Customer’s data in order to comply with its legal obligations, in particular those relating to the prevention of fraud and money laundering, and to respond to requests from public and governmental authorities.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 and Monegasque Law No. 1.565 of 3 December 2024 on the protection of personal data, you have the right to access, rectify, object to the processing of, erase, restrict the processing of and transfer your personal data. Upon providing proof of your identity, you may exercise your rights by contacting the Data Protection Officer by email at [email protected]. If, after contacting the Data Protection Officer, you believe that your rights have not been respected, you may submit a complaint to the Personal Data Protection Authority (APDP.mc) or to the competent authority in your country.

Bars&Restaurants

1. Preamble

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) are entered into between the Customer, acting in their capacity as a private individual and non-trading natural person (hereinafter referred to as the “Customer”), and Société Anonyme des Bains de Mer et du Cercle des Etrangers à Monaco, whose registered office is located at Place du Casino – 98000 Monaco, in connection with online reservations for the bars and restaurants of the SBM Resort (hereinafter referred to as the “Establishment”).

By making a reservation at an Establishment, the Customer confirms that they are of legal age and have the authority and capacity to enter into a contract. The Customer undertakes to make a reservation for themselves and agrees not to act on behalf of another person or assign to a third party any rights relating to their reservation, whether such assignment is made free of charge or for consideration.

Consequently, any legal entity wishing to make a reservation on behalf of its client must contact the Customer Service Department directly (hereinafter referred to as the “Customer Service Department”).

The Customer acknowledges that making a reservation via the website accessible at https://www.montecarlosbm.com (the “Website”) entails their full and unconditional adherence to and acceptance, without restriction or reservation, of these General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”).

For the purposes hereof, the terms defined below, whether used in the singular or plural, shall have the following meanings:

Deposit: Means the advance payment of all or part of a dining service in order to guarantee and validate a Reservation.

Bank Card Pre-authorisation: Means the taking of a guarantee on the Customer’s bank card, without any debit being made, to cover any potential penalties relating to the Reservation.

Reservation: Means the Customer’s reservation of a dining service at an Establishment via the Website.

2. Purpose

These General Terms and Conditions of Sale define the rights and obligations of the Customer and SBM applicable to any Reservation made by the Customer for an Establishment via the Website.

SBM reserves the right to amend these General Terms and Conditions of Sale at any time. The version of the General Terms and Conditions of Sale applicable to the Customer shall be the version in force at the time their Reservation is confirmed, as available on the Website.

3. Booking Request

For any confirmed Reservation request, a confirmation email will be sent to the Customer.

In order to confirm their Reservation request, the Customer must provide their personal details, having read and accepted these General Terms and Conditions of Sale.

4. Acceptance of the Reservation

Subject to availability, acceptance of the Reservation shall be conditional, depending on the Establishment and as specified in the appendix, upon:

  • either payment of a Deposit;
  • or a Bank Card Pre-authorisation.

For the purposes of paying the Deposit or placing a Bank Card Pre-authorisation, the Customer must enter their bank card details on the secure payment website of the payment service provider.

Once payment of the Deposit has been validated, the Reservation shall be definitively confirmed by the relevant Establishment sending a confirmation email.

Any failure, refusal or invalidity in the verification and/or payment procedure with the banking or credit institutions shall result in the automatic cancellation of the Reservation.

In the event of non-payment by the Customer, SBM reserves the right to record the Customer in a file listing incidents of this nature, to refuse any future Reservation and to take any action necessary to recover the sums due.

5. Payment

Prices are expressed and payable in euros. Any payment made in a foreign currency shall be subject to the exchange rate set by the Establishment.

 

  • Guarantee Policy

Depending on the Establishment concerned, a Deposit or a Bank Card Pre-authorisation included in the Reservation request may be required for any Reservation.

The guarantee method is indicated at the time of the Reservation and specified in the confirmation sent to the Customer.

The Customer acknowledges that payment of the Deposit shall be definitively retained by SBM in the event of a non-modifiable and non-refundable Reservation, in accordance with the cancellation policy set out in Article 5.

The Customer may modify or cancel their Reservation in accordance with the Establishment’s cancellation policy. This information is provided at the time of the Reservation and specified in the confirmation sent to the Customer.

The Deposit may be refunded in full or in part, in accordance with the confirmed cancellation policy.

In the event of a non-modifiable and non-cancellable offer, the Deposit shall be retained by SBM.

 

  • Payment of the balance

If a Deposit is paid by the Customer, it shall be deducted from the final invoice issued by the Establishment.

The balance of the Reservation shall be paid by the Customer, upon presentation of the invoice, on the same day as the dining service provided by the Establishment.

6. Cancellation or Modification Conditions by the Client

Cancellation or modification of the Reservation is possible in accordance with the terms of the cancellation policy specified at the time of the Reservation.

After this deadline, even in the event of cancellation or no-show, the entire amount of the Deposit paid shall be retained by SBM as a penalty.

In the case of a Bank Card Pre-authorisation, the Customer’s bank account shall not be debited at the time of the Reservation, but only in the event of late cancellation or no-show, by way of compensatory indemnity.

7. Exclusion of Liability

SBM shall not be held liable for the partial or total non-performance of the Reservation in the event of force majeure, as defined by case law, or in the event of an error or fault attributable to the Customer, or caused by a third party. This includes, in particular, the unavailability of the Website or any refusal of payment by the Customer’s banking institution.

SBM shall not be held liable for any potential variations in the visuals, photographs or editorial content describing the Establishment reserved on the Website, insofar as they are not contractually binding.

8. Disputes - Applicable Law

For any dispute relating to these General Terms and Conditions of Sale and the Reservation made by the Customer, the Monegasque courts shall have exclusive jurisdiction, and Monegasque law shall apply.

9. Customer Service

In the event of any request or complaint relating to a Reservation, SBM invites the Customer to contact the Customer Service Department:

10. Privacy Policy

The confidentiality and protection of its Customers’ personal data are at the heart of the concerns and requirements of the Monte-Carlo Société des Bains de Mer Group.

The Customer is informed that Monte-Carlo Bay Hotel & Resort collects personal information in accordance with the “Privacy Policy” available on the Monte-Carlo Bay Hotel & Resort website (www.montecarlosbm.com).

The Customer is informed that their personal data may be transmitted to third parties solely for the purposes of the Reservation, including, in particular, Monte-Carlo Bay Hotel & Resort establishments, the Establishment reserved and electronic payment service providers.

The personal data collected is intended for Monte-Carlo Bay Hotel & Resort for the management of the Reservation, the Deposits and the Customer’s Bank Card Pre-authorisation and, more generally, for the entire business relationship between the Customer and Monte-Carlo Bay Hotel & Resort (enquiries, reservations, orders, surveys, informational and commercial communications, and statistics).

This data will be retained for the time necessary to fulfil these purposes and for a maximum period of three years from the date of the Reservation. Monte-Carlo Bay Hotel & Resort may also use the Customer’s data in order to comply with its legal obligations, in particular those relating to the prevention of fraud and money laundering, and to respond to requests from public and governmental authorities.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 and amended Monegasque Law No. 1.165 of 23 December 1993, you have the right to access, rectify, object to the processing of, erase, restrict the processing of and transfer your personal data. Upon providing proof of your identity, you may exercise your rights by contacting the Executive Chef by email at [email protected]. If, after contacting the Executive Chef, you believe that your rights have not been respected, you may submit a complaint to the French National Commission for Information Technology and Civil Liberties (CNIL.fr) or to the Monegasque authority, the Commission for the Control of Nominative Information (CCIN.mc).

Telephone Reservations

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) are entered into between the customer, acting in their capacity as a private individual and non-trading natural person (hereinafter referred to as the “Customer”), and Monte-Carlo Bay Hotel & Resort, a French simplified joint-stock company registered with the Trade and Companies Register of Nice under number 979 056 348, a subsidiary of the Opéra de Monte-Carlo Group, whose registered office is located at avenue Princesse Grace 06190, Roquebrune-Cap-Martin (hereinafter referred to as “Opéra de Monte-Carlo”), acting in the name and on behalf of the Société Anonyme Monégasque des Bains de Mer et du Cercle des Etrangers à Monaco (hereinafter referred to as “Opéra de Monte-Carlo”), in connection with the management of telephone reservations (hereinafter referred to as “Telephone Reservations”) for the bars and restaurants of the Opéra de Monte-Carlo Resort (hereinafter referred to as the “Establishment”).

By making a Telephone Reservation at an Establishment, the Customer confirms that they are of legal age and have the authority and capacity to enter into a contract. The Customer undertakes to make a reservation for themselves and agrees not to act on behalf of another person or assign to a third party any rights relating to their reservation, whether such assignment is made free of charge or for consideration.

Consequently, any legal entity wishing to make a reservation on behalf of its client must contact the Customer Service Department directly (hereinafter referred to as the “Customer Service Department”).

The Customer acknowledges that making a Telephone Reservation entails their full and unconditional adherence to and acceptance, without restriction or reservation, of these General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”).

For the purposes hereof, the terms defined below, whether used in the singular or plural, shall have the following meanings:

Deposit: Means the advance payment of all or part of a dining service in order to guarantee and validate a Reservation.

Bank Card Pre-authorisation: Means the taking of a guarantee on the Customer’s bank card, without any debit being made, to cover any potential penalties relating to the Reservation.

Reservation: Means the Customer’s reservation of a dining service at an Establishment via the Website.

2. Purpose

These General Terms and Conditions of Sale define the rights and obligations of the Customer and SAS ROCALPIN, applicable to any Telephone Reservation made by the Customer for an Establishment.

SAS ROCALPIN reserves the right to amend these General Terms and Conditions of Sale at any time. The version of the General Terms and Conditions of Sale applicable to the Customer shall be the version in force at the time their Telephone Reservation is confirmed, as available on the Website.

3. Telephone Reservation Request

For any Telephone Reservation request, a confirmation email will be sent to the Customer.

In order to confirm their Reservation request, the Customer must provide their personal details, having read and accepted these General Terms and Conditions of Sale.

4. Acceptance of the Telephone Reservation Request

Subject to availability, acceptance of the Telephone Reservation shall be conditional, depending on the Establishment and as specified in the appendix, upon:

  • either payment of a Deposit;
  • or a Bank Card Pre-authorisation.

For the purposes of paying the Deposit or placing a Bank Card Pre-authorisation, the Customer must enter their bank card details on the secure payment website of the payment service provider.

Once payment of the Deposit has been validated, the Reservation shall be definitively confirmed by the relevant Establishment sending a confirmation email.

Any failure, refusal or invalidity in the verification and/or payment procedure with the banking or credit institutions shall result in the automatic cancellation of the Reservation.

In the event of non-payment by the Customer, SAS ROCALPIN reserves the right to record the Customer in a file listing incidents of this nature, to refuse any future Reservation and to take any action necessary to recover the sums due.

5. Payment

Prices are expressed and payable in euros. Any payment made in a foreign currency shall be subject to the exchange rate set by the Establishment.

 

  • Guarantee Policy

Depending on the Establishment concerned, a Deposit or a Bank Card Pre-authorisation included in the Reservation request may be required for any Reservation.

The guarantee method is indicated at the time of the Reservation and specified in the confirmation sent to the Customer.

The Customer acknowledges that payment of the Deposit shall be definitively retained by SAS ROCALPIN in the event of a non-modifiable and non-refundable reservation, in accordance with the cancellation policy set out in Article 5.

The Customer may modify or cancel their Reservation in accordance with the Establishment’s cancellation policy. This information is provided at the time of the Reservation and specified in the confirmation sent to the Customer.

The Deposit may be refunded in full or in part, in accordance with the confirmed cancellation policy.

In the event of a non-modifiable and non-cancellable offer, the Deposit shall be retained by SBM.

 

  • Payment of the balance

If a Deposit is paid by the Customer, it shall be deducted from the final invoice issued by the Establishment.

The balance of the Reservation shall be paid by the Customer, upon presentation of the invoice, on the same day as the dining service provided by the Establishment.

6. Conditions for Cancellation or Modification by the Customer

Cancellation or modification of the Reservation is possible in accordance with the terms of the cancellation policy specified at the time of the Reservation.

After this deadline, even in the event of cancellation or no-show, the entire amount of the Deposit paid shall be retained by SAS ROCALPIN as a penalty.

In the case of a Bank Card Pre-authorisation, the Customer’s bank account shall not be debited at the time of the Reservation, but only in the event of late cancellation or no-show, by way of compensatory indemnity.

7. Exclusion of Liability

SAS ROCALPIN shall not be held liable for the partial or total non-performance of the Reservation in the event of force majeure, as defined by case law, or in the event of an error or fault attributable to the Customer, or caused by a third party. This includes, in particular, the unavailability of the Website or any refusal of payment by the Customer’s banking institution.

SAS ROCALPIN shall not be held liable for any potential variations in the visuals, photographs or editorial content describing the Establishment reserved on the Website, insofar as they are not contractually binding.

8. Disputes – Applicable Law

For any dispute relating to these General Terms and Conditions of Sale and the Reservation made by the Customer, the Monegasque courts shall have exclusive jurisdiction, and Monegasque law shall apply.

9. Customer Service

In the event of any request or complaint relating to a Reservation, SAS ROCALPIN invites the Customer to contact the Customer Service Department:

10. Privacy Policy

The confidentiality and protection of its Customers’ personal data are at the heart of the concerns and requirements of the Monte-Carlo Société des Bains de Mer Group.

The Customer is informed that SAS ROCALPIN collects personal information in accordance with the “Privacy Policy” available on the SBM website (www.montecarlosbm.com).

The Customer is informed that their personal data may be transmitted to third parties solely for the purposes of the Reservation, including, in particular, SBM establishments, the Establishment reserved and electronic payment service providers.

The personal data collected is intended for SAS ROCALPIN for the management of the Reservation, Deposits and the Customer’s Bank Card Pre-authorisation and, more generally, for the entire business relationship between the Customer and ROCALPIN SAS (enquiries, reservations, orders, surveys, informational and commercial communications, and statistics).

This data will be retained for the time necessary to fulfil these purposes and for a maximum period of three years from the date of the Reservation. SAS ROCALPIN may also use the Customer’s data in order to comply with its legal obligations, in particular those relating to the prevention of fraud and money laundering, and to respond to requests from public and governmental authorities.

In accordance with Regulation (EU) 2016/679 of 27 April 2016 and amended Monegasque Law No. 1.165 of 23 December 1993, you have the right to access, rectify, object to the processing of, erase, restrict the processing of and transfer your personal data. Upon providing proof of your identity, you may exercise your rights by contacting the Data Protection Officer by email at [email protected]. If, after contacting the Data Protection Officer, you believe that your rights have not been respected, you may submit a complaint to the French National Commission for Information Technology and Civil Liberties (CNIL.fr) or to the Monegasque authority, the Commission for the Control of Nominative Information (CCIN.mc).